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Please note that we are unable to ship to overseas the following products: Liquids, powders, foodstuff, knives and weapons like products. 

Delivery Information

 

Delivery of Goods

We place great importance on the fast and reliable delivery of your orders, however please note that delivery times are estimates only and we are liable for delays by the couriers.

There is 2 delivery timings. Domestic and international shipping.

1st delivery timing is when the China supplier sends the order to our warehouse. Normally, that will be around 2-3 days.

2nd delivery timing is the international shipping and that is when the order is on its way to you. It may range from 3 days to 30 days, depending on the courier that you selected during your ordering. 

 

 

Important note!

All deliveries are sent with registered couriers who MUST obtain a signature at time of delivery - they are not permitted to leave goods without a signature of someone at that address.

If the goods are for home use you might want to have the goods sent care of your work address as we cannot predict the exact time that the couriers will deliver to your home (deliveries can occur anywhere between 9:00am-5:00pm weekdays, depending on your postcode).

 

Why is it important to indicate Residential or Business Address?

Different couriers are used for residential and business addresses. Residential deliveries require a specific service to ensure they are delivered promptly and it is important that you indicate the correct address type in your shipping information.

We will not be held responsible if customer gave us a incorrect shipping address.

 

We offer the following international shipping methods:

  • DHL​
  • FEDEX
  • EMS
  • TOLLS AUSTRALIA
  • CHINA POST

 

DHL

This is a commercial shipping company and it usually takes 3-7 days to get the parcel delivered. The shipping fee is higher than that for EMS, and there is extra fuel fee (It’s around 22% of the shipping fee, and may change as International fuel price changes). Be aware that you may have more chances to be charged for custom taxes as this is a pure commercial shipping method. For those parcels that need to be delivered in a short time, DHL can be used. 
DHL Website: http://www.dhl.com

FEDEX

Another well known commercial logistic company. Extra fuel fee is charged in this shipping method. Fedex usually takes about 3-7 days to complete the delivery.
Fedex Website: http://www.fedex.com

EMS

Another well known commercial logistic company. Extra fuel fee is charged in this shipping method. Fedex usually takes about 7-10 days to complete the delivery.
Fedex Website: http://www.ems.com.cn/english.html

TOLLS GLOBAL EXPRESS (Australia and New Zealand)

This is a popular logistic company providing door to door shipping express to Australia and New Zealand.  Delivery usually takes between 3-7 days. Website: http://www.tollgroup.com

CHINA POST

China Post shipping includes Air parcel, Surface parcel and SAL parcel.  The price is relatively lower than EMS.  Generally, it takes about 10 to 30 working days for delivery.  But for some packages, it may take up to 45 working days.  If your package has not arrived in a month, please visit the tracking website for more information, or contact us for assistance.  Please note that China Post is cooperated with each countries' Post Office, you may track your package at your local post office tracking page.  

DOMESTIC SHIPPING

Australia Post: http://auspost.com.au/track/

US Post Services: https://tools.usps.com/go/TrackConfirmAction!input.action