As we are acting as your buying agent, customers are to be absolutely certain when selecting the product to buy. As Chinese companies do not accept returns, we do not accept returns as well. (Unless it is an incorrect product or faulty product delivered)
As you may know, Taobao rarely provides product weight on their website. Round The Clock Mall's website directly imports the products' data. Unfortunately, some suppliers might have input the incorrect product data, (for example) the product's stated weight or dimensions on the website might be different from the product's actual weight and dimensions. This might cause the freight costs to change. Any issues will be highlighted to you when you placed the order.
As you may know, couriers will charge either by the actual weight of the product or the volumetric weight of the product(if the product is bulky), whichever is higher.
On our end, we will give our best estimation based on the product weight to give the customer an estimated freight charge. Often, our system estimation of the freight charges is quite accurate. However, in the event that the estimated weight is different from the actual product weight, the customer will be notified. He will make a decision to accept the freight difference or cancel the order for a full refund.
During your buying process, we will order and check the products for you when they arrive at our warehouse, before shipping them to you. Any issues with the quality, quantity, colour and size will be highlighted to you. It is also important to note that sometimes, slight colour variations are normal.
The buyer will be responsible and pay for all customs tariffs at the destination country.
We place great importance on the fast and reliable delivery of your orders, however, please note that delivery times are estimates only and we shall not be liable for delays as the couriers are not within our control.
Errors and Omissions
We work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure accuracy, however, the documents and graphics published may contain technical inaccuracies or typographical errors. We make no representations about the suitability of this information; it is provided "as is" without warranty of any kind. If an error is made or a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, we shall immediately issue a refund.
Limitation of Liability
We shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit or opportunity, even if we have been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.
Our liability for any such breach shall be limited, at our sole discretion, to any of the following:
- Replacement of the goods or any part thereof;
- Supply of equivalent goods or any part thereof;
- Repair of the goods or any part thereof;
- Payment of the cost of replacing the goods or acquiring equivalent goods or any part thereof;
- The payment of the cost of having the goods or any part thereof repaired; or
- Refund of the goods upon return.
In the event any section or portion of a section of these Terms and Conditions of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms and Conditions of Sale, and the remaining terms shall continue in full force and effect.
Changes to Terms and Conditions
We may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time an order is placed.
If we are processing a customer's order, the customer cancels it before we ship internationally, the customer will be liable for any local shipping charges incurred, restocking fees from the supplier/s and other expenses relating to the processing of the order.
It should note that our service ends when the product is delivered.
For any defective or incorrect products received by our customer, please contact us for any returns. Please be aware that the product needs to be returned within 7 days of receiving the product. As your product is shipped from China, the return address will be in China. All refunds will exclude shipping and handling charges. Please allow up to 30 days for refunds to be processed and credited to your account.
A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by ROUND THE CLOCK MALL not faulty, then all returning shipping fees will be borne by the customer. ROUND THE CLOCK MALL also reserves the right to charge the labour cost $35 for examining these goods where no fault was found.
ROUND THE CLOCK MALL is not responsible for data contents or the security of the data contents contained in any returned goods.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning goods.
The customer is responsible for the proper packaging of returns.
ROUND THE CLOCK MALL is not responsible for any parcel missing in transit, on its return back to ROUND THE CLOCK MALL. Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.