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Please note that we are unable to ship to overseas the following products: Liquids, powders, foodstuff, knives and weapons like products. 

Complaints & Return Policy

Filing a complaint

The following information should be included when submitting your complaints to 

● Name of your purchaser or assistant

● What happened?

● What do you expect us to do for you?

Our assistants will respond during working hours -- 9:30 a.m. to 18:00 p.m (CST: China Standard Time), Monday to Sunday.

Feel free to contact us for more information and clarification.

 

What's return policy?
Since we are a purchasing agency, not a seller or a manufacturer, we cannot accept returns of an item unless you have received an incorrect or damaged product. If there is something wrong, please contact our customer service within 3 days upon receipt of parcel. Overdue items will not be accepted.

Note: We do not accept returns on any of the following conditions:

1. The clothing is the same as the photos of the item we sent to you.

2. The letter location printed on the clothing deviates by just a few centimeters.

3. There is a small difference in the color shade.